Introduction

At Joyce Glass, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data submitted through our website’s contact form and appointment scheduling features. By using our site, you consent to the practices described herein. We aim to be transparent about our data handling processes. For any inquiries, please reach out via our contact form. Your trust is important to us, and we strive to maintain it. This policy applies only to information collected through our website.

Data Collection

We collect personal information such as your name, email, phone number, and project details when you submit our contact form or schedule an appointment. This data is necessary to process your requests and provide tailored glass solutions. We may also collect non-personal information, like browser type or IP address, to improve our website’s functionality. All data is collected lawfully and with your consent. We do not gather unnecessary information beyond what is required for our services. Our forms are designed to minimize data collection while meeting your needs. You can review your submitted information upon request.

Use of Information

Your personal information is used to respond to inquiries, confirm appointments, and provide quotes for glass products and services. We may use your contact details to follow up on your requests or provide project updates. Non-personal data helps us analyze website performance and enhance user experience. We do not use your information for marketing purposes without explicit permission. Your data is handled securely and only shared with necessary personnel. We prioritize clear communication regarding your project needs. All uses align with delivering high-quality customer service.

Data Protection

Joyce Glass employs industry-standard security measures to protect your personal information from unauthorized access or disclosure. Data submitted through our website is encrypted during transmission and stored securely. We regularly review our security practices to ensure compliance with best standards. However, no online system is entirely risk-free, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any sensitive information you share. Contact us if you suspect any data breach. We are committed to addressing security concerns promptly.

Data Sharing and Third Parties

We do not sell or share your personal information with third parties except as necessary to fulfill your appointment or service requests. For example, we may share details with installation partners to coordinate your project. Any third party we work with is bound by confidentiality agreements. We ensure that shared data is limited to what is essential for service delivery. You will be informed if your data is shared with external parties. Our contact form is the primary channel for addressing sharing concerns. We comply with all applicable data protection laws.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill your requests or comply with legal obligations. Typically, data related to appointments or inquiries is kept for up to three years after project completion. You may request deletion of your data via our contact form, and we will comply unless legally required otherwise. Inactive data is securely archived to prevent unauthorized access. We regularly review our data retention practices. Contact us for details on your stored information. Your privacy rights are always respected.

Contact Us

For questions or concerns about this Privacy Policy, please reach out to us:

Email: support@joyceglass.org

Phone: +91 6381253694

Address: 23/2B Gurudev Nagar, Vallananthapuram, Madurai, Tamil Nadu 625012